Welcome to the tutor companion site for Service Operations Management.
Best wishes,
Michael, Nigel and Graham
Notice!
The manuscript of the sixth edition of Service Operations Management was sent to the publisher at the end of August last year. There have been production delays, but we are hoping that the new edition will likely be released in August 2025. Tutor support will be via downloadable pdf instructor manual available from your Instructor Resources portal at pearson.com. Servops.net will close when the new edition is released. If there is anything on this site that you want to keep, please downloaded it.
Important note: Instructor content is available exclusively to registered tutors.
Posts:
Using Service Operations Management on a mainstream Operations Management Course - Part 1: The Lesson Plan and readings.
A spreadsheet implementation of a SOM marking rubric.
An application of Customer Experience Analysis (CEA ... Chapter 7).
A bundle of drop-down feedback comments for use in rubric marking / grading for Service Operations Management assessments.
A three part assessment plan for Service Operations Management.
Some Suggestions for an eight session (long weekend) Executive MBA course plan (under the 'teaching' tab).